Job Description – Executive/Sr. Executive 1\. Position Objective CSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud\-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2\. Business environment Vertical: Operations Process Name: Seattle Scope: Customer Service3\. Organization chart Reporting To: Team Leader2 Job Specifications – Executive /Sr. Executive1\. Qualifications and Technical Competencies RequiredEducationMandatory: HSC from any streamDesirable: Graduate from any streamMandatory: • Should be ready to work in flexible shifts – Rotating throughout Day/Night and 6 days working• Adherence to company policies, rules and regulations• To follow quality processes thoroughly using ch