Customer Service Executive

Position Title: RMA Service Executive

Vacancy: 5 Positions

Qualification: Any Graduate

Experience: 0\-1 Year, Freshers welcome

Location: E 42/4, Ground Floor, Block E, Okhla Industrial Area Phase\-II, New

Delhi \- 110020

Shift Type: Day Shift, Monday to Saturday

Job Purpose

The EIMOU Service Agent will act as the primary point of contact for our

international customer base. The successful candidate will ensure seamless

customer experiences by resolving product queries, troubleshooting technical

issues, and maintaining the highest standards of service quality and brand

loyalty.

Key Responsibilities

• Omnichannel Customer Support: Deliver prompt, professional, and

accurate product troubleshooting support to global customers via live

chat, email, phone, and other communication channels.

• Issue Resolution \& Escalation: Actively address customer inquiries

regarding product usage. Effectively escalate complex or technical issues

to second\-line support or supervisors, ensuring thorough follow\-through

until a final resolution is reached.

• Customer Retention: Uphold exceptional customer satisfaction

standards and foster strong long\-term product loyalty through

empathetic and efficient service

• Incident Reporting: Immediately identify, document, and report critical

customer complaints and urgent operational issues to supervisors for

swift intervention.

• Data Management: Maintain accurate logs of customer interactions,

feedback, and technical issues in the company CRM/ticketing system.

Required Skills \& Qualifications

• Education: Graduation in any stream is mandatory.
• Communication: Excellent verbal and written communication skills in

English (additional languages are a plus for global support).

• Technical Aptitude: Ability to understand product functionalities quickly

and explain troubleshooting steps clearly to non\-technical users.

• Problem\-Solving: Strong analytical thinking with a customer\-first

approach to resolving conflicts and issues.

• Tools: Familiarity with live chat software, CRM tools (like Zendesk,

Salesforce), or ticketing systems is preferred but not mandatory.

What We Offer

• Competitive salary package.
• Dynamic and global work environment.
• Opportunities for professional growth and career advancement

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Benefits

• Cell phone reimbursement
• Paid sick time

Work Location: In person