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Position Title: RMA Service Executive
Vacancy: 5 Positions
Qualification: Any Graduate
Experience: 0\-1 Year, Freshers welcome
Location: E 42/4, Ground Floor, Block E, Okhla Industrial Area Phase\-II, New
Delhi \- 110020
Shift Type: Day Shift, Monday to Saturday
Job Purpose
The EIMOU Service Agent will act as the primary point of contact for our
international customer base. The successful candidate will ensure seamless
customer experiences by resolving product queries, troubleshooting technical
issues, and maintaining the highest standards of service quality and brand
loyalty.
Key Responsibilities
accurate product troubleshooting support to global customers via live
chat, email, phone, and other communication channels.
regarding product usage. Effectively escalate complex or technical issues
to second\-line support or supervisors, ensuring thorough follow\-through
until a final resolution is reached.
standards and foster strong long\-term product loyalty through
empathetic and efficient service
customer complaints and urgent operational issues to supervisors for
swift intervention.
feedback, and technical issues in the company CRM/ticketing system.
Required Skills \& Qualifications
English (additional languages are a plus for global support).
and explain troubleshooting steps clearly to non\-technical users.
approach to resolving conflicts and issues.
Salesforce), or ticketing systems is preferred but not mandatory.
What We Offer
Pay: ₹15,000\.00 \- ₹18,000\.00 per month
Work Location: In person
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