Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• *Broad outline of the Role**

• The Security Administrator is responsible for managing day\-to\-day cybersecurity operations, providing technical support to customers, and ensuring the availability, integrity, and security of enterprise security solutions.

• *Minimum Qualifications \& Experience**

• Technical Graduate with 5\-7 years of experience

• *Mandatory Technical Skills*** Cybersecurity Operations
• Endpoint Detection and Response (EDR/XDR)
• XDR Analytics and Threat Investigation
• CrowdStrike Falcon
• SentinelOne
• Trend Micro Endpoint Security / Apex One
• Endpoint Protection \& Antivirus Administration
• Security Compliance Controls
• Security Audit Support
• Vulnerability Management
• Incident Response and Troubleshooting
• Windows and Linux Administration
• Active Directory and Group Policy
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Firewall)
• Ticketing tools (ServiceNow, Remedy, Jira, or equivalent)

• *Other Knowledge \& Skills**

• Data Loss Prevention (DLP)
• Security Policy Administration
• Security Report Management and Dashboarding
• Microsoft Defender for Endpoint

Email Security Solutions

• *Key Responsibilities** * Take ownership of customer\-reported incidents and service requests until successful resolution.
• Administer and support enterprise cybersecurity solutions, including Endpoint Protection, EDR/XDR, Antivirus, and Email Security.
• Monitor security events, alerts, and XDR analytics to identify and respond to security incidents.
• Perform installation, configuration, upgrades, policy implementation, and health monitoring of security platforms.
• Investigate, diagnose, troubleshoot, and resolve security product and infrastructure issues.
• Perform security compliance checks and support internal and external security audits.
• Implement and maintain security controls in accordance with organizational security standards and regulatory requirements.
• Analyze system logs, security alerts, and incident reports to identify root causes and implement corrective actions.
• Coordinate with OEM vendors and internal technical teams for issue escalation and resolution.
• Ensure all incidents and service requests are handled within defined SLA timelines.
• Prepare technical reports, operational dashboards, Root Cause Analysis (RCA), and documentation.
• Support vulnerability assessment and remediation activities.
• Maintain operational documentation, SOPs, knowledge base articles, and security policies.
• Participate in planned maintenance activities, security upgrades, and change management.