Customer Service Executive

As an Executive \- Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and

unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

 Accounts are early/mid/late \- stage defaults return payments, first payment defaults, and work

date follow up assignments

Good written and oral communication skills

 Third\-party collections experience preferred (Medical or Telecom)

 HSC passed \[10\+2]

 This job requires you to work US shifts scheduled between 5:30 pm \& 10:30 am

 Sunday fixed Off \& Alternate Saturday Working

Best in Market Salaries from 2\.52 lakhs plus…

 7 week new hire training program

 Unlimited Incentive Plan with transparent KRA's

 Enhance your Analytical/Decision Making \& Negotiation skills

 Cross functional Growth opportunities within 6 months for experienced candidates

 Free Medical/Life insurance

 Employee Centric \& Compliant Policies

 Free Home Pick \& Drop Transportation

 Fixed shifts post the training period \[Rare changes in case of business requirements]

 7:15 min login plus 45 minute break \= 8 hour shifts

 Free transport \[Home pick\-up \& drop

Pay: ₹302,235\.00 \- ₹601,283\.00 per year

Benefits

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person