We are seeking a Customer Service Executive for the International Voice process based in Bangalore. The role requires mandatory experience in international voice processes and a graduation degree. The salary is up to ₹7 LPA. Key responsibilities include achieving first call resolution by efficiently handling customer queries and resolving issues in the initial contact whenever possible. You will deliver outstanding customer experiences that effectively balance technical support with sales objectives. Critical communication skills are essential: you must have exceptional verbal and written abilities to interact professionally with global customers via phone and chat. Proficiency in English is required at B2 level or higher on the CEFR scale, with C1 being advantageous. Additionally, the ability to explain technical information in a clear and concise manner is important. This position demands strong interpersonal skills and a customer-centric approach.
JS TechAlliance Consulting Private limited · Indore, Madhya Pradesh, India