Customer Service Executive

To log on by time \& individual code in the respective counter

 To check the ticket rolls \& printers for functionality

 To enter the ticket roll number in the register

 To check the log book for previous entries, comments, instructions \& notes written by other associates or

B.O. supervisor

 To take printouts of internet bookings \& printing the tickets for the same as per supervisors instructions

 To issue tickets against the net booking printout

 To check for any block booking from the Marketing Department \& accounting for the same

 To offer seat selection to the patrons as the case may be

 To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)

 To account for tele\-bookings. The tickets are to be collected 45 minutes before the show

 To account for complementary tickets and offer charges

 To redeem Home Delivery voucher at the counter

 To refund money with prior permission from the manager in case of cancellation of any show

 To make entries if any in the log book at the end of the shift/while shifting the counter

 To submit day’s collection to Accounts Dept. along with denomination of notes

 To maintain cleanliness \& hygiene In the serving area \& shelves

 To greet the customers well \& offer them friendly \& satisfying services

 To guide the customers \& provide them with the needed information

 To check the log book for any comments, instructions \& notes mentioned in the previous day/shift

 To check the freshness of food

 To replace the food if customer is not satisfied

 To enter customer complaints \& other details in the log book \& bring them to supervisor’s notice

 To display \& arrange snacks as per FIFO (First in First Out) method

 To maintain the GRN (Goods Receipt Note)

 To take physical count of food (sandwiches \& samosas) when the goods come in, and also at the time of

opening \& closing the counter

 To record shortages if any \& getting them settled from the vendors

 To get the spoilt/ left over food (sandwiches \& samosas) replaced from the vendors in the morning

 To place an order with the vendors as per requirements

 To get approvals from the supervisors for every requisition

 To maintain staff sale \& complimentary sale register

 To maintain sales sheet recording the details of every sale like number of items sold, amount collected,

opening \& closing balances etc.

 To maintain the café inventory register

 To take float money in the morning \& returning in the evening to accounts department

 To tally cash balance at the end of the day/shift

Any other activities that the Management may decide from time to time.

Pay: ₹12,500\.00 \- ₹12,800\.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location: In person