Customer Service Executive

• *Customer Service Executive – Freight Forwarding**

• *Location:** ProjX Cochin (Back Office)

• *Job Overview**

As a Senior Customer Service Executive, you will be responsible for coordinating and managing end\-to\-end ocean and air freight shipments, ensuring high levels of customer satisfaction for both local clients and overseas partners. You will play a key role in operations, customer communication, and profitability management.

• *Key Responsibilities**

• Coordinate and handle international shipments (air \& ocean) on a door\-to\-door basis
• Prepare accurate transport documentation, quotations, and shipment updates for customers
• Maintain high data accuracy in transport and tracking systems
• Actively participate in rate negotiations with carriers, agents, and subcontractors
• Monitor shipment file profitability and take proactive steps to improve gross profit per job
• Generate and manage reports for key customers and internal stakeholders
• Ensure claims are handled efficiently in line with company policies and procedures
• Support the accounting team in the dunning and payment follow\-up process
• Build strong relationships with customers and overseas partners
• Uphold company image and contribute to continuous process improvement initiatives

• *Job Requirements**

• Minimum **3\+ years of experience** in freight forwarding (UAE market preferred)
• Strong knowledge of **air and ocean freight operations**
• Excellent **written and verbal communication skills in English**
• Ability to work **independently** and as part of a team
• Professional, customer\-focused, and proactive attitude
• Proficiency in **Microsoft Outlook, Word, Excel, and PowerPoint**

• *What We Offer:**

• An exciting and diverse field of activity
• International working environment
• Attractive framework conditions as well as benefits

Job Type: Full\-time

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Experience

• Freight: 3 years (Required)

Language

• English (Required)

Location

• Kochi, Kerala (Required)

Work Location: In person