We are hiring experienced Customer Service Executives for our **USA Auto Parts process**. The candidate must have prior experience working on a **USA geo call process** and should be comfortable handling US customers, order updates, junkyard/vendor coordination, and CRM follow\-ups.
This role is best suited for someone who has already worked in a US customer support, order management, logistics, or auto parts process and understands how to professionally handle customers over calls, emails, and follow\-ups.
- Handle inbound and outbound calls with US customers
- Assist customers with order updates, delivery status, tracking, and general support
- Coordinate with junkyards, suppliers, and vendors for part availability and order status
- Follow up with customers regarding pending orders, payment updates, delivery issues, and complaints
- Maintain proper customer notes and order updates in CRM
- Handle customer concerns professionally and provide timely resolutions
- Coordinate internally with sales, dispatch, and operations teams
- Ensure smooth communication between customers, junkyards, and the company
- Maintain high customer satisfaction and professional call quality
- *Mandatory Requirements:**
- Minimum **1–3 years of experience in USA customer service / call process**
- Prior experience handling **US customers over calls**
- Good understanding of **customer service, order handling, and follow\-ups**
- Strong English communication skills
- Comfortable working in **night shift / US business hours**
- Experience using CRM, dialers, emails, and order management tools
- Must be confident, polite, patient, and solution\-oriented
- Ability to handle pressure, angry customers, and delivery/order\-related issues
- Experience in **USA auto parts process**
- Experience dealing with **junkyards, salvage yards, used engines, used transmissions, or automotive orders**
- Knowledge of order tracking, freight, delivery coordination, and vendor follow\-ups
- Experience in both customer service and backend order coordination
5 Days Working
US Shift / Night Shift
Pay: ₹20,000\.00 \- ₹35,000\.00 per month
Work Location: In person