Customer Service Executive - Voice Process

• *Experience:** 0–3 Years

• *Key Responsibilities:**

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer satisfaction and call quality.
• Update customer interactions in the CRM/system accurately.
• Adhere to company policies, compliance guidelines, and productivity metrics.

• *Eligibility:**

• Graduate in any discipline (Freshers with excellent communication skills can apply).
• 0–3 years of experience in Voice Process, Customer Service, or Call Center.
• Excellent verbal communication skills in English and Hindi (regional language is an advantage).
• Basic computer knowledge and ability to work in rotational shifts.

• *Preferred Skills:**

• Strong customer handling and problem\-solving skills.
• Good listening and interpersonal skills.
• Ability to work in a fast\-paced, target\-driven environment.
• Positive attitude and customer\-first approach.

Pay: ₹300,000\.00 \- ₹460,000\.00 per year

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s)

• Rotational Shifts (Day and Night) is required \- are you comfortable?

Work Location: In person