Customer Service

• *Key Responsibilities:**

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Resolve customer complaints and issues with empathy and efficiency
• Maintain detailed records of customer interactions, transactions, comments, and complaints
• Provide accurate, valid, and complete information using the right methods/tools
• Process orders, forms, applications, and requests
• Follow communication procedures, guidelines, and policies
• Escalate unresolved issues to the appropriate internal teams
• Keep updated on product knowledge and company services to better assist customers
• Support the team in achieving individual and departmental goals

• *Requirements:**

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices is an advantage
• Excellent communication and interpersonal skills
• Customer\-oriented mindset with the ability to stay calm under pressure
• Problem\-solving skills and attention to detail
• Minimum qualification: High school diploma (Bachelor’s degree preferred)

Job Types: Full\-time, Permanent, Fresher

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Education

• Bachelor's (Required)

Experience

• 5 months: 2 years (Required)

Language

• English (Required)
• Marathi (Required)
• Hindi (Required)

Willingness to travel

• 100% (Required)

Work Location: In person