Located in Gurugram, India, this permanent full-time position requires all working days to be based in India. As the Customer Service & Operations Function Leader, you will influence key decisions by applying strong team leadership skills in a role with high responsibility and exposure to internal and external stakeholders. You will lead the business management and climate function for the property services team, working to achieve key performance indicators and service level agreements to deliver successful and appropriate outcomes for customers and the business. A core responsibility is to drive improvements in productivity, efficiency, and service performance through coaching, inspiring, and developing team members. This leadership role emphasizes fostering a positive operational climate and achieving excellence in service delivery.
NatWest Group · TN, IN