Customer Service Representative

Job Description

• Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
• Responsible for responding to customers in an efficient and professional manner.
• Meets expectations regarding productivity as defined by the process or manager.
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• May be required to perform other tasks as requested, assigned, or directed.
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
• Flexibility to work extended hours with minimal notice during high volumes.
• Working days: 5 days a week \- Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

Job Type: Full\-time

Pay: ₹10,746\.85 \- ₹23,653\.64 per month

Benefits

• Health insurance
• Provident Fund

Language

• English (Required)

Work Location: In person