- *About Accord Marketing Studio**
Accord Marketing Studio is a brand\-focused marketing agency that helps businesses grow through strategic marketing, creative storytelling, digital campaigns, influencer collaborations, content production, and brand\-building initiatives. We partner with brands across industries to create impactful marketing solutions that drive engagement and business growth.
We are seeking a Customer Service Representative who will act as the primary point of contact for our clients and customers. The ideal candidate should possess strong communication skills, a customer\-centric mindset, and the ability to resolve inquiries efficiently while delivering an exceptional customer experience.
- Handle customer inquiries via phone, email, chat, and social media platforms.
- Resolve customer concerns, complaints, and service requests professionally and promptly.
- Maintain accurate records of customer interactions and follow\-up activities.
- Coordinate with internal teams to ensure timely issue resolution.
- Provide information about company services and assist customers with their requirements.
- Build and maintain positive customer relationships to enhance satisfaction and retention.
- Gather customer feedback and share insights for service improvement.
- Ensure all customer communications reflect the company's professional standards.
- Excellent verbal and written communication skills in English.
- Strong problem\-solving and interpersonal skills.
- Basic proficiency in MS Office and Google Workspace.
- Ability to manage multiple tasks and prioritize effectively.
- Positive attitude with a strong focus on customer satisfaction.
- Prior experience in customer service, client support, telesales, or related roles is preferred but not required.
- *Preferred Qualifications**
- Graduate in any discipline.
- Experience with CRM software is an advantage.
- Familiarity with the marketing, advertising, or media industry is a plus.
- Competitive salary and performance\-based incentives.
- Career growth and professional development opportunities.
- A collaborative and dynamic work environment.
- Exposure to diverse brands and exciting marketing projects.
- *Interested candidates can apply with their updated resume.**
Pay: From ₹10,000\.00 per month
Benefits
- Cell phone reimbursement
- Commuter assistance
Work Location: In person