Customer Service Representative

Customer Care Executive – International BPO

Company: eClerxLocation: IT Park, ChandigarhJob Type: Full\-timeWork Mode: Work from OfficeShift: Rotational Night ShiftsWeek Offs: Rotational

Job Description

eClerx is hiring Customer Care Executives for an International BPO process. The selected candidates will be responsible for interacting with US\-based customers and providing effective solutions to their queries and concerns.

Key Responsibilities

● Handle customer queries through voice and/or non\-voice channels.

● Interact professionally with US\-based customers.

● Understand customer concerns and provide appropriate resolutions.

● Maintain a high standard of customer service and customer satisfaction.

● Identify customer needs and provide relevant information or solutions.

● Follow company processes, quality standards and performance metrics.

● Escalate complex issues to the appropriate team when required.

Eligibility

● Freshers and experienced candidates can apply.

● Good communication skills in English.

● Customer service experience is an advantage but not mandatory.

● Comfortable working in rotational night shifts and rotational week offs.

● Willingness to work from the Chandigarh office.

Pay: ₹20,100\.00 \- ₹23,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time

Ability to commute/relocate

• Mani Mazra, Chandigarh 160101: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Work Location: In person