Customer Service Representative

We are looking for motivated and customer\-focused individuals to join our Inbound Voice Team as Technical Support Agents. The role involves handling incoming customer calls, understanding technical issues, providing troubleshooting assistance, and ensuring customer satisfaction.

• *Key Responsibilities**

• Handle incoming calls from customers seeking technical support.
• Identify technical problems and provide step\-by\-step solutions.
• Resolve customer queries professionally and efficiently.
• Record customer interactions and solutions in the CRM system.
• Escalate complex issues to the relevant teams.
• Maintain service quality and follow company procedures.

• *Requirements**

• Good verbal and written communication skills.
• Strong problem\-solving abilities and basic technical knowledge.
• Patience and a customer\-friendly attitude.
• High school diploma or equivalent required.
• Freshers are welcome; technical certifications are an advantage.

• *About eClerx**

eClerx is a global business services company specializing in technology, data analytics, and process management solutions across multiple industries.

• *Benefits**

• Health and life insurance
• Mobile phone reimbursement
• Commuter assistance
• Paid sick leave and paid time off
• Provident Fund (PF)

Job Type: Full\-time

• *Benefits:**

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

• *Work Location:** In person

Pay: ₹20,000\.00 \- ₹23,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person