Customer Service Representative

• *Shift timings: Night Shift (Rotational shifts and week offs)**

• *Working days: 5 days working**

• *Job type: Full time/Permanent**

• *Location: Chhani, Vadodara (On\-site)**

Essential Responsibilities

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

• *We expect you to:**

• Be Flexible in working hours which is a must.
• **1 year of experience in BPO industry is Mandatory (International calling experience is a plus).**
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent verbal and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi\-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast\-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team \- we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

• *Qualification Required:** Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral \& Written Communication skills can apply.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Benefits

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person