Customer Support Executive – US Healthcare (Voice Process)
We are seeking a Customer Support Executive to join our US Healthcare team. The role involves communicating with patients, insurance representatives, and healthcare providers to obtain claim status updates, resolve billing\-related inquiries, and ensure accurate documentation. Freshers with excellent English communication skills are encouraged to apply.
Key Responsibilities
- Communicate with insurance companies to check claim status and payment updates.
- Handle inbound and outbound calls with patients and insurance representatives.
- Follow up on outstanding claims and document call outcomes accurately.
- Assist patients with billing\-related inquiries and appointment\-related information.
- Maintain and update records in healthcare software and internal systems.
- Escalate unresolved issues to the appropriate team when necessary.
Requirements
- Excellent verbal and written English communication skills.
- Strong listening, interpersonal, and problem\-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in a night\-shift environment.
- Attention to detail and willingness to learn.
- Freshers with excellent English communication are welcome to apply.
Job Details
Location: Prahlad Nagar, Ahmedabad, Gujarat
Shift Timings:(On\-site)
- 6:30 PM – 3:30 AM
- 7:30 PM – 4:30 AM
Contact Details
HR Contact No. : 9327357155
Email: office@felicificsolutions.com
Pay: ₹23,000\.00 \- ₹35,000\.00 per month
Ability to commute/relocate
- Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s)
- Are you comfortable working in an on\-site night shift role?
Language
Shift availability
Work Location: In person