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We are seeking a dynamic and customer\-focused **Customer Service Representative** to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.
· Provide outstanding service to customers via phone (voice), email, and chat channels.
· Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
· Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
· Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
· Accurately document customer interactions and follow established procedures for escalation or resolution.
· Minimum 2 years of international voice process experience is mandatory!
· Fluent in English with a strong command of verbal and written communication.
· Excellent interpersonal skills and the ability to build rapport with customers.
· Ability to work effectively during night shifts.
· Proficiency in handling both voice and written interaction channels.
· Previous experience in the insurance industry or international voice is highly desirable.
· Familiarity with CRM tools and ticketing systems.
· Strong problem\-solving and multitasking abilities
Pay: ₹350,000\.00 \- ₹450,000\.00 per year
Work Location: In person