Customer Service Representative

• *\*Key Responsibilities\***

​Omnichannel Support: Interact with customers daily via \[Email, Chat, Phone, and Social Media] to resolve inquiries.

​ \*Problem Solving\* : Diagnose and troubleshoot technical issues or account discrepancies with a "solution\-first" mindset.

​ \*Product Expertise\* : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.

​ \*Documentation\* : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing clear, helpful guides.

​ \*Feedback Loop\* : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.

​ \*Performance Metrics\* : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.

Pay: ₹16,000\.00 \- ₹21,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person