Customer Service Representative

• **Answering Customer Inquiries:** Responding to customer questions, concerns, and complaints via calls, or other channels.
• **Problem Resolution:** Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
• **Customer Communication:** Maintaining clear, concise, and professional communication with customers, building rapport, and ensuring a positive customer experience.
• **Order Processing and Management:** Processing orders, managing returns, and handling customer accounts.
• **Record Keeping:** Maintaining accurate records of customer interactions, issues, and resolutions.
• **Product Knowledge:** Staying informed about company products and services, and providing accurate information to customers.
• **Escalation:** Knowing when and how to escalate complex issues to appropriate personnel.
• **Feedback Collection:** Gathering customer feedback and reporting it to relevant teams for improvement.

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s)

• Do you have international BPO experience

Language

• English (Required)

Work Location: In person