Customer Service Representative

• *Customer Success Executive**

• *The Zell Story**

Transforming careers through affordable, accessible training and top\-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close\-knit, family\-like atmosphere. Join us for a fulfilling work\-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

Come join us, if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.

• *Roles \& Responsibilities:**
• *Training and on\-boarding of students post sales**
• *Delivering prompt, efficient and friendly responses to students across various channels Initiate regular calls with the students to track their progress**
• *Proactively manage the success of the assigned students and identify/develop upselling opportunities**
• *Build a solid and lasting relationship with the customers**
• *Perform any other tasks required to ensure customer satisfaction**
• *Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students**
• *Cross sell and upsell the courses offered**

• *Who are we looking for?**
• *Minimum 1 year of experience in customer success role .**
• *Excellent written and verbal communication skills**
• *Strong sense of responsibility and ownership**
• *Experience in handling challenging situations and demonstrated capabilities of winning them over**
• *Have strong empathy for customers and a passion for customer success**
• *Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred**
• *Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)**

Pay: ₹200,000\.00 \- ₹400,000\.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person