Act as the company’s representative for Personal Loan products
Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product
Basic knowledge of Personal Loan products /Retail Lending
Customer‑centric approach
Ability to meet service and business targets
Customer Service - Sales - Housing - EM - Sales - Barasat - Sudha Apartments - CRE
Tata Capital Ltd · WB, IN
Customer Service - Sales - Housing - EM - Sales - Barasat - Sudha Apartments - CRE
Tata Capital Ltd · Kolkata
Customer Service Executive - Business Loans - Direct - Warangal - Lopamudra Arcade - CSE
Tata Capital Ltd · Warangal