The **Team Lead** at **HRH Next Services** manages day\-to\-day BPO operations. They motivate, train, and mentor executives to achieve performance targets, while maintaining excellent quality and customer satisfaction. This leadership role builds an inspiring, collaborative work environment and drives direct company growth
Key Responsibilities
**Operations Management:** Oversee daily floor activities, handle escalations, and ensure adherence to SLAs (Service Level Agreements).
**Team Leadership \& Coaching:** Motivate the team, conduct product training, and empower associates to improve communication and confidence.
**Performance Tracking:** Delegate tasks, track KPIs (productivity and quality metrics), and conduct quarterly performance reviews.
**Quality Assurance:** Identify knowledge or skill gaps and coordinate with Quality Analysts to implement corrective actions.
**Employee Engagement:** Foster a positive, open\-communication work environment, resolve conflicts, and encourage team\-building
Qualifications \& Requirements
**Experience:** 1 to 5 years of relevant BPO/Call Center experience, with at least 1\-2 years in a leadership
**Language Skills:** Proficiency in regional languages (such as Tamil, Malayalam, etc., specific to the local region like Coimbatore or Hyderabad) is highly valued.
**Skills:** Strong communication, conflict resolution, analytical thinking, and proficiency in MS Office.
**Education:** A Bachelor's degree in any stream is typically required.