Customer Service Team Leader - Skin Care Clinic

Job Description: Experienced Team Leader – Skin Care Clinic

• *Position:** Team Leader
• *Industry:** Skin Care / Dermatology / Aesthetic Clinic
• *Experience:** 6\-9 years preferred
• *Languages Required:** Telugu, Hindi and English
• *Location:** Hyderabad

• *Job Responsibilities**

• Lead, manage, and motivate the tele calling and patient coordination team.
• Monitor daily calling activities, lead follow\-ups, appointment bookings and conversions.
• Set daily, weekly and monthly targets and ensure the team achieves them.
• Train team members on communication skills, treatment information, patient handling and appointment conversion.
• Monitor call quality, team performance, attendance and productivity.
• Handle escalated patient inquiries and resolve customer concerns professionally.
• Coordinate with doctors, reception staff and clinic management to ensure smooth operations.
• Track leads from social media, advertisements and other marketing channels.
• Prepare daily and monthly performance reports for management.
• Ensure timely follow\-ups with prospective patients and existing clients.
• Maintain patient confidentiality and professional service standards.

• *Requirements**

• Previous experience as a Team Leader in a skin care clinic, dermatology clinic, aesthetic center or healthcare telecalling team.
• Strong leadership, team management and communication skills.
• Fluency in **Telugu Hindi, and English**.
• Proven ability to manage targets and improve appointment conversions.
• Good knowledge of lead management, CRM software, Excel and reporting.
• Excellent problem\-solving and patient relationship management skills.
• Ability to work in a target\-driven environment.

Pay: ₹30,000\.00 \- ₹36,000\.00 per month

Experience

• Team Leader – Skin Care Clinic: 6 years (Preferred)
• Monitor daily calling activities: 6 years (Preferred)
• clinic management: 9 years (Preferred)
• CRM software: 3 years (Preferred)
• team management: 9 years (Preferred)
• lead follow\-ups \& appointment bookings: 6 years (Preferred)

Work Location: In person