Customer Success

Individual Contributor (3\-10 Years)

We are looking for a customer\-obsessed, analytical Customer Success professional to drive adoption, retention, and long\-term value for our enterprise customers. This is a full\-stack Customer Success role spanning onboarding, configuration, product enablement, data\-driven insights, and ongoing success management. Depending on experience (3–10 years), the scope may range from owning onboarding and adoption for enterprise accounts to independently managing and growing strategic, high value customers.

Pune \& Bengaluru

Apply Here

Apply Here

Apply Here

• *Industry:** SaaS \| Data Security

• *About Us:**

Concentric AI is a dynamic and innovative organization dedicated to pushing the boundaries of data security. We are passionate about solving complex problems and creating cutting\-edge solutions that make a meaningful impact for enterprises.

If you thrive in a fast\-paced, collaborative environment and are excited about solving real world data security challenges, we’d love to have you on our team. We operate with Trust, Humility, and Continuous Learning at the core of everything we do.

With the rapid emergence of Generative AI as a critical threat vector, Concentric AI is rising to meet the challenge through strategic innovation and acquisitions.

Learn more about our recent acquisitions here.

• *Key Responsibilities:**

Analyze customer data on the Concentric platform to identify data risks, trends, and anomalies

Develop and recommend data risk remediation strategies based on insights

Prepare and present data risk and security posture reports to customers

Handhold customers through the implementation of remediation strategies

Act as a trusted data security advisor, providing subject\-matter expertise and strategic guidance aligned to customer goals

• *Own end\-to\-end customer onboarding:** environment setup, configuration, and feature walkthroughs

Build strong relationships with customer stakeholders across IT, Security, Compliance, Engineering, and leadership

Deeply understand customer use cases and map them to Concentric’s product capabilities

Deliver hands\-on product training and drive adoption across customer teams

Monitor customer health, usage, and engagement; proactively identify and mitigate churn risks

Conduct regular usage reviews, QBRs/MBRs, and support renewal and expansion conversations

Troubleshoot customer issues and coordinate with Engineering, Product, and Support for timely resolution

Act as the voice of the customer internally, sharing insights on trends, gaps, and feature requests

Contribute to building scalable CS processes, templates, and documentation (for senior profiles)

• *Required Skills \& Experience:**

3–10 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment

Strong experience with data analysis — ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies

Experience working with enterprise customers, preferably large North American clients

Good understanding of cybersecurity and/or data security concepts (preferred)

• *Strong technical aptitude:** ability to understand SaaS platforms, dashboards, integrations, and API\-based systems

Comfortable working closely with Product and Engineering teams

Excellent communication, presentation, and stakeholder management skills

Ability to balance strategic thinking with hands\-on execution

Self\-driven, proactive, and comfortable operating with minimal oversight (for senior profiles)

• *Notice:** Concentric AI never asks for money nor paid certifications during the interview process; such behavior is a known scam of which we’ve been made aware.

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