Customer Success Executive

• *About the Company :**

PropFlo is a fast\-growing AI\-powered PropTech SaaS company revolutionizing real estate sales and customer relationship management. Our platform combines AI, automation, and intelligent workflows to help real estate businesses manage leads, streamline operations, and deliver exceptional customer experiences. We foster a collaborative, high\-performance culture where innovation, ownership, and continuous learning drive everything we do.

• *About the Role :**

We are looking for a proactive and customer\-focused Customer Success Executive to join our growing team. This is a client\-facing role responsible for ensuring customers achieve maximum value from our platform while building long\-term relationships. The ideal candidate should possess excellent communication, relationship management, and problem\-solving skills, with the ability to coordinate effectively between clients, internal teams, and leadership.

• *Key Responsibilities :**

• Act as the primary point of contact for assigned customers after onboarding.
• Build, nurture, and maintain strong relationships with clients to ensure long\-term success.
• Conduct regular client meetings (both virtual and in\-person) to understand business needs, gather feedback, and identify opportunities for improvement.
• Travel to client locations whenever required to strengthen relationships, conduct business reviews, provide training, or resolve critical issues.
• Gather customer requirements and coordinate with Product, Technology, and the Customer Success Head to ensure timely execution.
• Monitor customer adoption and drive increased platform usage across all stakeholders.
• Identify upsell and cross\-sell opportunities by understanding customer business goals.
• Drive contract renewals by ensuring customers realize continuous value from the platform.
• Coordinate with internal teams to ensure customer issues are resolved within agreed SLAs.
• Prepare and share Minutes of Meeting (MoM) after customer discussions and ensure action items are tracked to closure.
• Proactively identify customer risks and escalate them appropriately to ensure customer satisfaction.
• Maintain accurate customer records, meeting notes, and follow\-up actions in the CRM.

• *Required Skills :**

• Excellent verbal and written communication skills.
• Strong relationship\-building and stakeholder management abilities.
• Outstanding convincing, negotiation, and presentation skills.
• Ability to understand customer requirements and translate them into actionable plans.
• Strong coordination skills to work effectively with clients, the technology team, and leadership.
• Good analytical and problem\-solving capabilities.
• Ability to manage multiple customer accounts simultaneously.
• Self\-driven, organized, and customer\-centric mindset.

• *Eligibility :**

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• 1–2 years of experience in Customer Success, Account Management, Client Relationship Management, or similar customer\-facing roles.
• Experience in SaaS, CRM, PropTech, or B2B software companies will be an added advantage.
• Comfortable traveling to client locations as and when required.
• Proficiency in Microsoft Office, Google Workspace, and CRM tools is preferred.

• *What We're Looking For :**

• Someone who enjoys interacting with customers and solving business challenges.
• A professional who can build trust and create long\-term customer relationships.
• A collaborative team player who can effectively work with customers, the Customer Success Head, Product, and Technology teams.
• A results\-oriented individual who can drive customer satisfaction, renewals, and business growth.

Pay: ₹350,000\.00 \- ₹400,000\.00 per year

Benefits

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person