Customer Success Executive

• *About Dil Foods**

At **Dil Foods**, we celebrate India's diverse regional cuisines by partnering with kitchens, chefs, and foodpreneurs to deliver authentic food experiences at scale. Through technology and operational excellence, we're building a stronger food ecosystem that benefits both restaurant partners and customers.

We're looking for enthusiastic individuals who are passionate about delivering exceptional customer experiences and thrive in a fast\-paced, customer\-centric environment.

• *About the Role**

As a **Customer Success Executive**, you will be responsible for ensuring a seamless experience for our customers by addressing their queries, resolving concerns, and building strong relationships. You will work closely with internal teams to provide timely solutions and contribute to overall customer satisfaction.

• *Key Responsibilities**

• Handle customer queries and resolve concerns through calls, emails, and chat.
• Deliver a positive and seamless customer experience at every touchpoint.
• Coordinate with internal teams to resolve customer issues promptly.
• Maintain accurate records of customer interactions and follow\-ups.
• Monitor customer feedback and identify opportunities to improve service quality.
• Build and maintain strong relationships with customers.
• Ensure timely resolution of escalations while maintaining high service standards.
• Support day\-to\-day customer success operations and contribute to customer retention initiatives.

What We're Looking For

• 0–2 years of experience in Customer Success, Customer Support, Guest Relations, Hospitality, or other customer\-facing roles.
• Freshers with excellent communication skills are encouraged to apply.
• Strong verbal and written communication skills.
• A customer\-first attitude with excellent problem\-solving abilities.
• Good organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast\-paced environment.
• Basic proficiency in MS Office or Google Workspace.

Why Join Dil Foods?

• Be part of a fast\-growing food\-tech startup.
• Opportunity to learn and grow in customer success and operations.
• Collaborative and supportive work culture.
• Exposure to cross\-functional teams and career growth opportunities.

• *Interested candidates can apply through the job portal or share their updated resume with us.**

Pay: ₹22,000\.00 \- ₹27,000\.00 per month

Benefits

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• How many years of Experience you have?
• What is your Current CTC?
• What is you Expected CTC?
• Where are you staying currently ?

Work Location: In person