Customer Success Manager at MentorBeep — Mumbai | Apply 2026 | 3rangaM
Customer Success Manager
Full-timevia scraped
Required Skills
salesforce
Job Description
- *Collaboration, Reviews \& Reporting:**
● Work with BD and Sales teams on account expansion opportunities, upsell strategies, and customer initiatives.
● Coordinate with Product \& Tech teams to relay customer feedback and influence the roadmap.
● Conduct QBRs/MBRs share usage insights, platform updates, and success strategies.
- *Customer Relationship \& Retention:**
- Own the post\-onboarding customer journey ensure smooth platform adoption and a positive first experience.
- Build and nurture long\-term relationships with key accounts; serve as the primary escalation point.
Lead renewal conversations with the Director of Sales; track contract timelines and engage proactively.
Monitor account health metrics and usage data to identify at\-risk accounts and drive re\-engagement.● 3–6 years in Customer Success, Account Management, or B2B Sales support.
● Prior exposure to B2B SaaS, marketplace, or tech\-enabled platforms.
● Excellent communication \& stakeholder management C\-suite to procurement heads.
● Strong analytical mindset account health dashboards, renewal metrics.
Proficiency in CRM tools (Salesforce, HubSpot, or similar).
Pay: ₹600,000\.00 \- ₹900,000\.00 per year
Benefits
- Paid sick time
- Provident Fund
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Mumbai
- Posted
- 1d ago
- Source
- Scraped