\- Resolve service issues (Level 1 \& 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs
\- Manage customer expectations of response time, issue resolution and quality support
\- Generate report on need basis
\- Technical Support
Basic knowledge of SQL
Job Type: Full\-time
Pay: ₹20,000\.00 \- ₹25,000\.00 per month
Work Location: In person
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