Customer Support Associate

Job description

Job Description: Customer Support Executive – ELD Process

• *Company Name:** Proclivity Digitech Private Limited
• *Job Title:** Customer Support Executive – ELD Process
• *Job Type:** Full\-Time, Permanent
• *Work Mode:** Work From Office (WFO)
• *Location:** Kolkata, West Bengal
• *Shift:** Rotational Shift (as per process requirements)

About the Company

Proclivity Digitech Private Limited is a growing IT and business services company based in Kolkata, providing innovative digital and customer support solutions to clients across various industries.

Job Summary

We are looking for motivated and customer\-focused individuals to join our **ELD (Electronic Logging Device) Customer Support Process**. The selected candidates will assist customers with ELD\-related queries, provide technical and operational support, troubleshoot device or software issues, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls related to ELD products and services.
• Assist customers with ELD devices, applications, installation, and basic troubleshooting.
• Resolve customer queries regarding device connectivity, logbook records, compliance requirements, and system usage.
• Guide customers through basic technical issues and provide step\-by\-step solutions.
• Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
• Escalate complex technical issues to the appropriate support team.
• Follow company policies, quality standards, and customer service procedures.
• Maintain professional communication and ensure customer satisfaction.

Eligibility Criteria

• Minimum qualification: Higher Secondary (10\+2\); graduates preferred.
• Freshers and experienced candidates may apply, depending on process requirements.
• Good English communication skills are essential.
• Basic computer knowledge and familiarity with email and CRM tools.
• Strong problem\-solving skills and a customer\-focused attitude.
• Ability to work in a night or rotational shift, as applicable.

Skills Required

• Excellent verbal communication and active listening.
• Customer handling and issue\-resolution skills.
• Basic technical troubleshooting abilities.
• Patience, professionalism, and attention to detail.
• Ability to work independently and as part of a team.

Salary and Benefits

• Salary: As per experience and interview performance.
• Incentives: As per company policy, if applicable.
• Training and process knowledge will be provided.
• Opportunity for career growth and development.

How to Apply

Interested candidates can share their updated resumes with the HR team for further communication and interview scheduling.

• *HR Contact / WhatsApp:** 6293757602

• *Job Location:** Kolkata, West Bengal

• Join Proclivity Digitech Private Limited and build your career in customer support.*

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Work Location: In person