Customer Support Associate (Chat/Blended Process)

• *Job Title: Customer Support Associate (Chat/Blended Process)**

• *CRITICAL ELIGIBILITY CRITERIA – READ BEFORE APPLYING**

• *1\. LOCATION**: This is a **Hybrid job based in Kolkata**. Candidates must currently reside in Kolkata or nearby areas. Outstation candidates will be automatically rejected.
• *2\. EQUIPMENT**: You **MUST own a personal laptop** (Intel i3 10th Gen / i5 8th Gen or above) and a stable broadband connection.

Company configuration checks will be done. Do not apply if you do not own a laptop.

• *Job Overview**

Hiring Customer Support Associates for a blended chat and voice process. This role transitions into a hybrid model after the initial training phase.

• *Salary \& Perks**

• **Salary:** Up to ₹15,000 CTC per month
• **Perks:** Free cab drop facility provided during odd hours on office days.

• *Work Model \& Schedule**

• **Training Phase:** First 40 days are strictly **Work From Office (WFO)** for training.
• **Post\-Training (Hybrid):** 5 Days Work From Home (WFH) \+ 1 Day Work From Office (WFO) every week.
• **Shifts:** 9\-hour rotational shifts (includes 1\-hour break), 6 days working with 1 rotational week off.

• *Requirements**

• **Languages:** Must be fully fluent in both **English and Hindi** (spoken and written).
• **Process:** Must be comfortable handling both voice calls and chat queues.

• *Virtual Selection Process**

• HR Screening
• OPS Round
• Assessment Test
• IT Round

• *No charges or Fees at any stage of hiring. Direct Company hiring**
• *Those Interested apply for the job. Hiring team will connect**

Pay: Up to ₹15,000\.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Paid time off

Application Question(s)

• Do you currently reside in Kolkata?
• Do you own a working laptop with at least an i3 10th Gen / i5 8th Gen processor?

Work Location: Hybrid remote in Kolkata, West Bengal