Customer Support Associate – Chat Process (Semi-Technical)

• *Job Title:** Customer Support Associate – Chat Process (Semi\-Technical)

• *Experience:** 0 – 2 Years
• *Employment Type:** Full\-Time
• *Education:** Any Graduate or Equivalent Diploma
• *Work Environment:** 24×7 (Rotational Shifts) **Work Agreement:** 2 years

• *Job Overview**

We are seeking a **Customer Support Associate – Chat Process (Semi\-Technical)** to handle customer interactions through chat\-based support channels. The ideal candidate should have **excellent written and verbal communication skills**, a customer\-first mindset, and the ability to understand and resolve basic technical or process\-related queries efficiently. This role is suitable for **freshers as well as candidates with up to 2 years of experience**.

• *Key ResponsibilitiesCustomer Support (Chat Process)**

• Handle customer queries through **live chat, email, or messaging platforms**
• Provide **accurate, timely, and professional responses** to customer concerns
• Resolve **semi\-technical issues** related to products, services, or applications
• Escalate complex issues to the appropriate internal teams when required
• Maintain high standards of **customer satisfaction and service quality**

• *Process \& Documentation**

• Log customer interactions accurately in CRM or support tools
• Follow defined **SOPs, scripts, and quality guidelines**
• Update knowledge base and FAQs based on recurring issues
• Ensure compliance with company policies and data security standards

• *Collaboration \& Performance**

• Work closely with technical, product, and operations teams
• Meet individual and team **KPIs such as response time, resolution time, and quality scores**
• Adapt to changing processes, tools, and customer requirements

• *Required Skills \& Qualifications Must\-Have Skills**

• Excellent **written and verbal communication skills** in English
• Strong **problem\-solving and customer\-handling abilities**
• Basic understanding of **technical concepts or digital platforms**
• Ability to multitask and work under pressure
• Willingness to work in a **24×7 rotational shift environment**

• *Educational Qualification**

• Any **Graduate** or **Equivalent Diploma** holder

• *Preferred (Bonus) Skills**

• Prior experience in **chat or customer support processes**
• Familiarity with **CRM or ticketing tools**
• Basic knowledge of IT products, software, or online services
• Typing speed with high accuracy

• *Who Can Apply**

• Freshers looking to start a career in customer support
• Candidates with **0–2 years of experience** in chat or support roles
• Graduates comfortable working in a **24×7 support environment**
• Ready to work under a **two\-year** employment **agreement**.

• *What We Offer**

• Structured training and onboarding
• Growth opportunities within customer support and technical teams
• Supportive and team\-oriented work culture
• Performance\-based career progression

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Work Location: In person