Customer Support Associate

Job Description

Hi,

We are currently hiring for Customer Service Associate \- Voice.

Location\-Andheri Chakala

Timings\- 8am to 8pm(Any 9 Hours) (6 days working)

*Please find below the JD.**

To answer customers calls and solve customer queries/ complaints or grievances.
To provide all necessary information asked by the customers.
Maintain quality standard and ensure adherence to the quality parameters \& ensure customer satisfaction.
Identifies the need to escalate specific issues and follow through where necessary.
Presents detailed information and responds to questions from Managers, clients, and Customers.

*Person specification (competencies)**

Graduate with minimum 0\-1 year of experience into any BPO calling process.
Good communication skills, both verbal and written.
Hands on Computers and other internet applications.
Detail oriented with strong organizational skills \& ability to multi\-task.

Work Timings \- Between 8am to 8pm (Rotational 9 hours shift)

Please feel free to reach out for any doubts or concerns.

*8828907359 \| akeesha\_sharma@datamaticsbpm.com**