Customer Support Associate

• *We’re Hiring: Customer Support Executive (Post\-Sales Team)**

“Deliver smiles, solve problems, and grow with us!”

Location: Madhapur, Hyderabad

At Gritty\-tech, customer support is more than resolving issues—it’s about creating meaningful experiences that make every customer feel valued. Join our team and be part of a customer\-first culture!

• *Key Responsibilities:**

• Assist customers post\-purchase via phone, email \& chat
• Build strong relationships to ensure satisfaction \& retention
• Resolve queries by collaborating with internal teams
• Identify upselling \& cross\-selling opportunities
• Maintain interaction records \& performance reports
• Meet KPIs like response time, resolution time \& CSAT

• *What We’re Looking For:**

• Bachelor’s degree (preferred)
• 3\+ years experience
• Excellent English communication (multi\-language is a plus)
• Familiarity with CRM, LMS \& WhatsApp API tools
• Strong problem\-solving skills with a customer\-first mindset
• Ability to multitask in a fast\-paced environment

• *Compensation \& Benefits:**

• ₹18,000/month during probation (6 months)
• ₹22,000/month post probation
• Incentives up to ₹10,000–₹15,000/month
• Weekly rewards \& performance certificates

• *Work Schedule:**

• Shifts: Rotational
• Weekly off \+ additional leave (as per shift allocation)

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Pay: ₹15,000\.00 \- ₹22,000\.00 per month

Benefits

• Health insurance
• Paid sick time
• Provident Fund

Language

• English Fluently (Required)

Work Location: In person