Customer Support Associate

About the Role

We are looking for a customer\-focused and proactive Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience across our product range, including smartwatches, TWS earbuds, headphones, Bluetooth speakers, and other lifestyle electronics.

Key Responsibilities

• Handle customer queries and complaints via calls, emails, and other communication channels.
• Assist customers with product\-related issues, warranty claims, replacements, and returns.
• Provide accurate information about product features, usage, and troubleshooting.
• Coordinate with internal teams to resolve customer issues promptly.
• Maintain records of customer interactions, complaints, and resolutions.
• Follow up with customers to ensure satisfaction and timely issue resolution.
• Identify recurring issues and share customer feedback with relevant teams.

Requirements

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Good problem\-solving abilities and a customer\-first attitude.
• Basic computer knowledge and proficiency in MS Excel.
• Ability to handle customer complaints patiently and professionally.
• Prior experience in customer support, preferably in electronics or e\-commerce, will be an advantage.

What We’re Looking For

A responsible, patient, and solution\-oriented individual who can represent Hammer professionally and deliver an excellent customer experience.

• *Interested candidates can share their CV at:** hr@hammeronline.in

Pay: ₹10,000\.00 \- ₹18,000\.00 per month

Work Location: In person