Customer Support Associate

• *Job Title:** Customer Support Executive

• *Required Language Known:** Hindi \& English Must Speak

• *Location:** 15 to 20 Kms from Kutteripattu

• *Employment Type:** Full\-Time

• *Job Summary:**

We are seeking a proactive and customer\-oriented E\-Commerce Customer Support Executive to manage and enhance the customer experience across our digital sales platforms. The ideal candidate will handle customer queries, resolve order\-related issues, and ensure timely, accurate, and high\-quality support throughout the customer journey.

• *Key Responsibilities:**

• Manage customer inquiries through email, live chat, phone, and social media channels
• Assist customers with order placement, tracking, cancellations, returns, and refunds
• Resolve customer complaints while maintaining a high level of professionalism and empathy
• Coordinate with internal teams such as logistics, warehouse, finance, and marketing to resolve issues
• Maintain accurate records of customer interactions using CRM or helpdesk software
• Monitor customer feedback and suggest improvements to processes and policies
• Ensure adherence to company service standards, KPIs, and SLAs
• Support promotional campaigns by addressing customer queries related to offers and pricing

• *Qualifications \& Skills**

• Bachelor’s degree in Business, Communications, or a related field (preferred)
• 3 years of experience in customer support, preferably in e\-commerce or retail
• Excellent verbal and written communication skills in Hindi and English.
• Strong problem\-solving and conflict\-resolution abilities
• Proficiency with e\-commerce platforms and CRM tools
• Ability to multitask and work effectively in a fast\-paced environment
• Customer\-centric mindset with strong attention to detail
• Experience handling online marketplaces (Amazon, Flipkart, etc.)
• Familiarity with logistics, shipping partners, and payment gateways
• Understanding of customer satisfaction metrics (CSAT, NPS, TAT)

• *Experience: 2 Years of Experience**

• *Budget: 15 k – 20 k (Based on the Experience). Incentive will be given as per Conversion Order Value (5 k to 10 K)**

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid time off

Work Location: In person