Customer Support Associate

Roles \& Responsibilities

• Note: Responsibilities will vary depending on the project assigned.*

Product Management

• **Website Maintenance:** Regularly maintain and update the e\-commerce website to ensure all product listings, prices, and related information are accurate and up\-to\-date.
• **Content Optimization:** Enhance product descriptions, images, and pricing strategies to maximize conversion rates and improve overall customer experience.

Catalog Management

• **Product Tagging:** Ensure all products are correctly tagged with appropriate attributes to facilitate easy navigation and search ability on the e\-commerce platform.
• **Organization and Categorization:** Systematically organize and categorize product listings within the e\-commerce platform to improve user experience and sales performance.

Data Entry and Analysis

• **Data Entry:** Accurately input product details, pricing information, and other relevant data into the e\-commerce platform or database.
• **Record Maintenance:** Update and maintain existing records, ensuring data consistency and accuracy across the platform.
• **Documentation:** Create and maintain comprehensive documentation for data entry procedures and standards to ensure smooth operations and training for new team members.

Eligibility Criteria

• **Educational Qualifications:** The candidate must have pursued or be pursuing BBA, MBA, PGDM, BCA, BE, MCA, MBDA, or any other relevant qualification.
• **Experience:** 0\-1 years of experience; Freshers with dynamic personalities are welcome to apply.
• **Technical Skills:** Proficiency in MS Word, MS Excel, and email correspondence is essential.
• **Communication Skills:** Fluency in English communication is considered a major advantage.
• **Interpersonal and Analytical Skills:** Strong interpersonal skills, analytical abilities, and a result\-oriented mindset are highly valued.

Job Types: Full\-time, Permanent, Fresher

Pay: Up to ₹22,000\.00 per month

Application Question(s)

• Are you from Indore, Madhya Pradesh?

Language

• Do you have fluency in English? (Required)

Work Location: In person