Customer Support Associate

• *About the Role**

We are looking for a **Customer Support Executive** with **3–4 years of experience in the Consumer Electronics industry** to deliver a high\-quality, premium customer support experience. The ideal candidate understands consumer tech products and can confidently manage customer interactions across multiple touchpoints.

• *Key Responsibilities**

• Handle customer queries related to **consumer electronics products** such as smartphones, tablets, wearables, or similar devices
• Provide accurate information on product usage, features, troubleshooting, and warranty/service processes
• Manage **post\-sales support**, including service requests, complaints, and escalations
• Ensure timely resolution of customer issues while maintaining high satisfaction levels
• Coordinate with internal teams (service, operations, logistics, product) for issue resolution
• Maintain clear and professional communication across calls, emails, and support systems
• Document interactions and update customer records accurately

• *Requirements**

• **3–5 years of experience** in customer care/support within a **Consumer Electronics brand**
• Strong verbal and written communication skills
• Excellent problem\-solving and conflict\-resolution abilities
• Hands\-on experience handling product\-related queries and service issues
• Customer\-first attitude with strong attention to detail
• Ability to work in a fast\-paced, tech\-driven environment

• *Preferred Skills**

• Experience working with CRM or ticketing tools
• Familiarity with service center operations and escalation handling
• Ability to handle high\-volume customer interactions without compromising quality

• *Why Join Us**

• Opportunity to work with a growing consumer tech brand
• Be part of a team focused on delivering premium customer experiences
• Dynamic work environment with learning and growth opportunities

Work Location: In person

Pay: ₹40,000\.00 \- ₹45,000\.00 per month

Work Location: In person