Customer Support Associate

Job Role – Customer Support Executive (Front Desk \& Administration)

1\. Front Desk Management: Manage daily front desk operations, handle incoming calls, welcome visitors and ensure a professional and pleasant guest experience.

2\. Office \& Complex Administration: Oversee day\-to\-day office administration, coordinate with housekeeping, security and maintenance teams, and ensure smooth functioning of the premises.

3\. Guest Relations: Attend to guests, address queries and complaints promptly, coordinate visitor requirements and maintain high standards of hospitality and service.

4\. Conference Room Management: Manage conference room bookings, meeting arrangements, cleanliness, refreshments and necessary facilities to ensure seamless meetings.

5\. Lead Calling \& Follow\-ups: Make outbound calls to prospective customers, follow up on enquiries, maintain lead records, schedule site visits and coordinate with the sales team for conversions.

Candidate Requirements: Presentable, well\-groomed and confident personality with excellent English and Hindi communication skills, strong interpersonal abilities, a customer\-centric attitude, proficiency in MS Office and the ability to multitask efficiently.

Preferred Experience: 1–3 years in front desk operations, customer service, hospitality or office administration.

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹26,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance

Education

• Bachelor's (Required)

Language

• English (Required)

Work Location: In person