Customer Support Engineer – IT Hardware

We are looking for a skilled and customer\-oriented Customer Support Engineer – IT Hardware to provide technical support, troubleshoot hardware\-related issues, and ensure the smooth functioning of IT systems at customer locations and remotely.

The ideal candidate should have basic to good technical knowledge of computer hardware, laptops, desktops, printers, and networking devices, along with strong troubleshooting and customer\-handling skills.

Key Responsibilities

Diagnose and troubleshoot hardware\-related issues in desktops, laptops, printers, CCTV and other IT equipment.

Install, configure, maintain, and repair computer hardware and peripherals.

Provide onsite and remote technical support to customers.

Identify hardware failures and perform component replacement when required.

Install operating systems, drivers, and essential software.

Troubleshoot basic LAN, Wi\-Fi, and network connectivity issues.

Handle customer complaints, service requests, and technical support tickets.

Coordinate with customers to ensure timely resolution of technical issues.

Maintain service reports, troubleshooting records, and hardware replacement details.

Coordinate with vendors and internal teams for warranty claims and hardware repairs.

Conduct preventive maintenance and routine health checks of IT equipment.

Ensure customer satisfaction through timely and professional technical support.

Required Skills \& Qualifications

ITI / Diploma or Bachelor's degree in Computer Hardware, Electronics, or a related field preferred.

Good knowledge of desktop and laptop hardware, including RAM, SSD/HDD, motherboards, power supplies, and peripherals.

Basic knowledge of Windows installation, configuration, drivers, other software installation and troubleshooting.

Understanding of networking fundamentals, including LAN, IP addressing, switches, and routers.

Knowledge of printers, scanners, and other office IT peripherals.

Good communication and customer\-handling skills.

Strong problem\-solving abilities and a willingness to learn.

Ability to work independently and as part of a technical support team.

Willingness to travel to customer locations for onsite support, as required.

Experience

Freshers: Candidates with relevant technical qualifications and a strong interest in hardware troubleshooting may apply.

Experienced Candidates: 1–3 years of experience in IT hardware support, desktop support, or field service engineering will be preferred.

Preferred Skills

Basic knowledge of server hardware and storage devices.

Familiarity with hardware warranty and RMA processes.

Knowledge of CCTV, networking equipment, and IT infrastructure is an advantage.

Relevant hardware or networking certifications will be an added advantage.

What We Offer

Opportunity to work with enterprise IT hardware and infrastructure.

Practical exposure to desktops, laptops, servers, storage, and networking equipment.

Professional working environment and technical learning opportunities.

Career growth based on performance and technical skills.

Salary based on qualifications, experience, and technical capabilities.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance

Work Location: In person