Customer Support Executive

• *Company:** Words Worth

• *About Us:**

We are an innovative EdTech company dedicated to transforming education through cutting\-edge technology. Our team is passionate about creating engaging and effective learning experiences.

• *Key Responsibilities:**

• **Customer Interaction:** Respond to user inquiries via phone, email, and chat promptly and accurately.
• **Issue Resolution:** Troubleshoot and resolve non\-technical issues, escalating complex problems as needed.
• **Product Knowledge:** Understand our products and services to effectively assist users.
• **Documentation:** Record user interactions and issues in the CRM, building a knowledge base for future reference.
• **Feedback Collection:** Collect user feedback to enhance our offerings and customer experience.

• *Qualifications:**

• Excellent **verbal and written communication skills.**
• Previous experience in customer support or a similar role for more than 1\-3 years.

Job Type: Full\-time

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Education

• Bachelor's (Required)

Experience

• Customer support: 1 year (Required)

Language

• English (Required)

Location

• Navrangpura, Ahmedabad, Gujarat (Preferred)

Work Location: In person