Customer Support Executive

• *Job Title:** Customer Support Executive – Back Office / Semi Voice

• *Employment Type:** Full\-Time / Permanent

• *Location:** Coimbatore

• *Role Overview**

Looking for dynamic and customer\-focused professionals to join the Customer Support team. The role involves handling both voice and non\-voice interactions, ensuring timely resolution of customer queries, and delivering a seamless customer experience.

• *Key Responsibilities**

• Respond to customer queries via chat and semi\-voice support.
• Assist customers with online orders and e\-commerce sales.
• Provide accurate product and order\-related information.
• Update customer details and reports using internal systems.
• Coordinate with internal teams for order processing and issue resolution.
• Maintain high customer satisfaction and conversion standards.

• *Required Skills**

• Good communication skills in English, Malayalam \& Tamil.
• Basic computer knowledge: MS Word, Excel \& Google Sheets.
• Typing speed proficiency for non\-voice roles.
• Customer service or e\-commerce experience preferred.
• Freshers with good communication skills can also apply.

• *Work Schedule**

• 6 days working.
• No night shift.
• Week off on rotational basis.

• *Why Join Us?**

• Structured growth in customer operations.
• Exposure to both voice \& backend.
• Incentives and learning opportunity.

Pay: ₹22,000\.00 \- ₹25,000\.00 per month

Work Location: In person