Customer Support Executive (API & Postman)

Job description

• *Application Support Executive**

• *Location**: Sector\-62, Noida \| **Work Mode**: 5 Days WFO

• *Experience**: 1–3 Years (or more) \| **Employment Type**: Full\-Time

• *Shift**: Rotational

• *About TechRyde**

TechRyde Private Limited is a technology solutions provider delivering digital transformation across the hospitality and F\&B sectors through software products and API integrations.

• *Role Overview**

This role focuses on troubleshooting and resolving customer issues related to APIs, integrations, and software products. **It is not intended for developers, QA/Test Engineers, Desktop/IT Support, Network, Hardware, or Infrastructure Support profiles without relevant API/Product Support experience.**

We are looking for an **Application Support Executive** with hands\-on experience in API troubleshooting, Postman/Swagger, application/product support, and customer\-facing technical support, customer support.

• *Key Responsibilities**

• Provide technical support to clients through email, chat, calls, and ticketing systems.
• Troubleshoot REST APIs and integrations using Postman, Swagger, or similar tools.
• Analyze API requests/responses, HTTP status codes, headers, payloads, and authentication issues.
• Investigate, reproduce, and resolve application/product issues.
• Assist customers with API integration, configuration, authentication, and product functionality.
• Coordinate with Engineering, Product, and QA teams for escalations.
• Document issues, resolutions, troubleshooting steps, and FAQs.
• Manage support tickets and ensure timely resolution and customer satisfaction.

• *Required Skills**

• 1–3\+ years of experience in API, Product, Application, Technical, or Integration Support.
• Strong understanding of REST APIs and API integrations.
• Hands\-on experience with Postman, Swagger, or similar tools.
• Knowledge of HTTP methods, status codes, headers, parameters, authentication, and JSON/XML.
• Experience troubleshooting software applications, SaaS products, or API integrations.
• Strong problem\-solving and root\-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to work with customers and explain technical issues clearly.
• Preferred Knowledge of OAuth, API Keys, Bearer Token, Basic Authentication.
• Basic understanding of application logs and SQL/databases.
• Experience with SaaS/cloud products, third\-party integrations, or ticketing tools such as Jira, Zendesk, Freshdesk, or Zoho Desk.

• *Why Join TechRyde?**

• Work with modern software products, APIs, and integrations.
• Exposure to global clients and technical problem\-solving.
• Collaborative environment with Engineering, Product, and QA teams.
• Opportunities for technical and professional growth.

• *How to Apply**

Send your updated resume to hr@techryde.com with the subject

“Application – **Application Support Executive**

Pay: ₹300,000\.00 \- ₹500,000\.00 per year

Benefits

• Provident Fund

Application Question(s)

• Do you have experience in the Hospitality industry? (preferred)
• Are you a Developer? If yes, Do not apply for this role.
• Do you have experience in API \& Postman?
• What is your Notice Period?
• What is your current/last drawn CTC?

Education

• Bachelor's (Required)

Experience

• Customer support: 1 year (Preferred)

Language

• English (Required)

Location

• Noida, Uttar Pradesh (Required)

Work Location: In person