Customer Support Executive

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

\*Voice Support (Calling)\*

\* Handle inbound and outbound calls to address customer queries, feedback, and support requests.

\* Provide accurate information about courses, schedules, and platform usage.

\* Ensure timely follow\-ups and resolution of open issues.

\*Chat Process\*

\* Manage live chat interactions with users across the website and app.

\* Assist customers with instant query resolution and guide them through the learning platform.

\* Maintain courteous and prompt communication at all times.

\*Email Process\*

\* Respond to customer emails with clarity and professionalism.

\* Resolve technical, academic, or administrative concerns through detailed written support.

\* Escalate unresolved issues to the relevant teams when necessary.

\*Customer\-Facing Testing \& Feedback Collection\*

\* Participate in testing new platform features from a user perspective.

\* Provide structured feedback based on customer experience to the product and tech teams.

\* Identify common customer pain points and report them for improvement.

\*Reporting \& Documentation\*

\* Maintain logs of all interactions across channels.

\* Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.

\* Contribute to FAQs and help documents based on recurring queries.

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Benefits

• Commuter assistance
• Paid time off
• Provident Fund

Work Location: In person