#### **Job Description**
### **Hello,**
- *Role: Customer Support Executive (B2B – US Market)**
### **Shift:****7:30 PM – 5:00 AM IST** **(10:00 AM – 7:00 PM EST )**
- *Working Days:** **5 (Monday to Friday)**
- *Location:** **Ahmedabad, Gujarat ( On\-site)**
- *Experience:** **2 \- 3 years**
- *Employment Type:** **Full\-Time**
### **Job Overview:**
### **We are looking for a proactive and customer\-focused** **Customer Support Executive** **to manage wholesale B2B customer support for our US\-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.**
### **Key Responsibilities:**
- ### **Handle inbound and outbound calls with B2B customers, dealers, and distributors.**
- Create, process, and manage orders using Shopify.
- Manage product returns, exchanges, and warranty claims through the Redo platform.
- Respond to customer queries via phone, email, and text in a timely and professional manner.
- Support sales inquiries and maintain strong customer relationships.
- Coordinate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions and order updates.
- Identify opportunities to enhance customer satisfaction and support business growth.
### **Requirements:**
- ### **Excellent verbal and written English communication skills with a neutral accent.**
- Experience handling US\-based customer support or B2B business communications.
- Hands\-on experience with Shopify (mandatory).
- Knowledge of returns and warranty processes; Redo platform experience is an advantage.
- Strong customer service and relationship management skills.
- Ability to work independently in a fast\-paced environment.
- Strong organizational skills and attention to detail.
- Reliable internet connection and a professional remote work setup.
### **Preferred Qualifications:**
- #### **Experience in B2B customer support, wholesale account management, or sales support.**
- #### **Experience working with US\-based customers, dealers, or distributors.**
- Understanding of eCommerce operations and order management processes.
### **Let's Connect!**
#### **Skills**
Customer Support, B2B Customer Support, English communication skills, Shopify, Handling inbound and outbound calls, Order management, Product returns management, Warranty claims processing, Redo platform, Phone/email/text communication, Sales support, Customer relationship management, Cross\-functional coordination, Record keeping, Customer satisfaction enhancement, Relationship management, Attention to detail, Organizational skills, Remote work setup management
#### **About Company**
- *Elsner is a full\-fledged IT service driven company providing precision** **Web Development** **and** **Mobile Development** **services which ultimately results in the development of state\-of\-the\-art Software Development solutions to our customers.**
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Company name \- **Elsner Technologies Pvt. Ltd.**
Location \- Shivranjani Cross Road, Satellite, Ahmedabad
Established \- 2007
Employees \- 250\+
Contact no. \- 9099916499(HR)
Email \- career@elsner.com
Website \- elsner.com
5 Days working