Customer support Executive

• *Position:** Customer Support Executive

• *Duty Time:** 10 hours per day

• *Salary:** Fixed ₹20,000 per month (based on experience)

• *Location:** Work from home

• *Key Responsibilities:**

• *Customer Interaction \& Support:**

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Understand customer needs and provide appropriate solutions.
• Communicate effectively to resolve complaints and provide product/service information.
• Maintain accurate records of customer interactions and transactions.

• *Troubleshooting \& Problem Solving:**

• Diagnose and resolve technical issues or service\-related problems.
• Provide guidance on product setup and usage.
• Escalate unresolved issues to appropriate internal teams.

• *Documentation \& Reporting:**

• Document customer interactions and maintain comprehensive case records.
• Prepare and present reports on customer support activities and trends.
• Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

• *Training \& Development:**

• Assist in training new support staff on company policies and product knowledge.
• Stay updated with new product features and industry trends.
• Participate in continuous training sessions to enhance skills.

• *Policy Adherence:**

• Ensure all customer interactions comply with company policies and standards.
• Uphold data privacy regulations and safeguard customer information.

• *Requirements:**

• **Education:** Bachelor's degree preferred.
• **Experience:** Minimum 2 years in customer support or a customer\-facing role.
• **Skills:**
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations.
• Proficiency with CRM software and other customer service tools.

• *Shifts:**

• Candidates must be flexible to work in morning and evening shifts as per business needs.

• *Perks and Benefits:**

• Fixed salary based on experience.
• Work\-from\-home flexibility.
• Leadership role with career growth opportunities.

• *Application Process:**

Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV

Job Type: Full\-time

We accept cvs like Live chat executive, Customer support, chat process ,customer support executive

Pay: From ₹20,000\.00 per month

Application Question(s)

• Are you willing to work 10 hours of duty ?
• Why do you prefer work from home?
• Do you have proper laptop and wifi connection?

Work Location: Remote