Customer Support Executive (Bulk SMS / WhatsApp / Mobility Services)

• *Job Title**: Customer Support Executive (Bulk SMS / WhatsApp / Mobility Services)

• *Location**: Jaipur
• *Department**: Customer Support / Client Servicing
• *Reporting To**: Customer Support Manager / Operations Head
• *Experience Required**: 1\-3 Years in Bulk SMS / WhatsApp / Mobility Solutions
• *Employment Type**: Full\-Time

We’re on the lookout for a **Customer Support Executive** who knows the ins and outs of **Bulk SMS, WhatsApp Business messaging, or similar mobility services.**

This role is all about ensuring smooth communication between our platform and the client — whether it’s a delivery issue, sender ID setup, DLT query, or campaign tracking, you’ll be the go\-to person making sure our clients feel supported and confident.

**Key Responsibilities**

• Handle customer queries related to Bulk SMS, WhatsApp messaging, and mobility platforms via phone, email, and chat.
• Guide clients on product usage, technical issues, delivery reports (DLRs), and campaign performance.
• Coordinate with technical, sales, and delivery teams to ensure smooth execution of services.
• Provide onboarding support for new clients, including setup, KYC, and basic platform training.
• Monitor campaign health and resolve issues like message failures, template rejections, or API integration errors.
• Manage ticketing system, maintain logs, and ensure timely response/resolution based on SLA.
• Generate basic usage reports and help clients with MIS or billing\-related queries.
• Escalate complex or unresolved issues to higher levels while ensuring follow\-up until closure.
• Educate clients about new features, product updates, and best practices to drive better engagement.
• Maintain customer satisfaction and build long\-term relationships with clients.

**Key Skills \& Requirements**

• Proven experience in customer support for telecom/VAS/Mobility Services such as Bulk SMS, WhatsApp Business API, or Voice/SMS Gateways.
• Strong knowledge of DLT, template approvals, sender IDs, message formats, etc.
• Basic understanding of APIs, CRMs, and campaign management dashboards.
• Excellent communication skills in English and Hindi (written and verbal).
• Problem\-solving attitude and ability to work under pressure.
• Strong organizational and coordination skills.
• Ability to multitask, prioritize, and manage time effectively.
• Graduation in any discipline required.

**Benefits**

• Opportunity to work in a fast\-growing digital environment.
• Exposure to leading bulk communication technologies and enterprise clients.
• Professional development and upskilling support.
• Healthy work culture and collaborative team.

Job Types: Full\-time, Permanent

Pay: ₹15,571\.82 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Experience

• 6 months: 1 year (Preferred)

Work Location: In person