Customer Support Executive

• *About the Role**

We are looking for a **Customer Support Executive** who is passionate about helping customers and delivering exceptional support experiences. In this role, you will assist customers using Com.Bot's AI\-powered WhatsApp Automation, CRM, and SaaS solutions by resolving queries, providing product guidance, and ensuring they receive the best possible experience.

As a part of our Customer Support team, you will work closely with customers as well as internal product and technical teams to resolve issues efficiently and build long\-term customer satisfaction.

• *Responsibilities**

• Interact with customers via chat, email, WhatsApp, and phone to resolve product\-related queries.
• Develop a thorough understanding of Com.Bot's AI, CRM, and automation solutions to provide accurate support.
• Guide customers through product features, setup, and best practices.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Coordinate with the product and technical teams to resolve complex customer issues.
• Ensure timely follow\-ups and maintain excellent customer communication.
• Maintain accurate customer interactions and support tickets in the CRM.
• Work towards achieving high customer satisfaction and retention.

• *Qualifications**

• Excellent written and verbal communication skills in English.
• Good communication skills in Hindi are preferred.
• Quick learner with the ability to understand technical products.
• Comfortable handling customer calls, emails, and live chat.
• Strong problem\-solving skills with a customer\-first mindset.
• Ability to work independently and as part of a team in a fast\-paced environment.
• Experience with CRM software or SaaS products is an advantage.

• *What We Offer**

• Competitive salary with performance\-based incentives.
• Opportunity to work in a fast\-growing AI \& SaaS company.
• Complete product training and ongoing mentorship.
• Supportive and collaborative work environment.
• Career growth opportunities within the organization.
• Direct exposure to experienced leadership and innovative technology.

• *Job Types:** Full\-time, Permanent
• *Pay:** ₹12,000\.00 – ₹30,000\.00 per month
• *Benefits:**

• Paid Time Off
• Performance Incentives
• Professional Training \& Development
• Career Growth Opportunities

• *Education:** Bachelor's (Preferred)
• *Language:** English (Preferred)
• *Work Location:** In person (Vesu, Surat)

Pay: ₹12,000\.00 \- ₹30,000\.00 per month

Work Location: In person