Customer Support Executive

• Location(s): Pune
• Job Role: Customer Support Executive

• *Responsibilities**

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll\-out of new application features.
• Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
• Escalate problems that cannot be fixed at tier\-one support and update users on the status of problems.
• Assist with high\-severity requests or issue escalations as needed.

• *Requirements**

• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognise the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow\-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
• Ability to thrive in high\-demand, high\-pressure situations.
• Should be flexible in working in the US time zone

• *About CrelioHealth**

CrelioHealth is a fast\-growing health\-tech product company delivering cloud\-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

• *Website**: www.creliohealth.com