Customer Support Executive (CSE)

• *Job Title: Customer Support Executive Location: Mumbai, Chembur**

• *Experience: 0–2 Years**

• *Industry: Banking / Financial Services**

Key Responsibilities

· Handle inbound and outbound customer interactions via calls, emails, or chat.

· Address customer queries related to banking products, services, accounts, and transactions.

· Resolve customer complaints and grievances in a timely and professional manner.

· Educate customers about company policies, procedures, and service offerings.

· Escalate complex issues to relevant departments and ensure proper follow\-up.

· Maintain accurate records of customer interactions and transactions.

· Ensure high levels of customer satisfaction and service quality.

· Adhere to company guidelines, compliance standards, and service protocols.

· Support customer onboarding and basic account\-related assistance.

Required Skills \& Qualifications

· Bachelor’s degree in any discipline (preferred: Commerce, Finance, Business Administration).

· 0–2 years of experience in customer service (banking/financial services preferred but not mandatory).

· Excellent verbal and written communication skills.

· Strong problem\-solving and interpersonal skills.

· Basic knowledge of banking processes and customer service practices.

· Ability to handle customer concerns with patience and professionalism.

· Proficiency in MS Office and basic computer skills.

Preferred Skills

· Experience in call center or banking customer support roles.

· Familiarity with CRM tools or customer support systems.

· Ability to handle high\-volume customer interactions.

Key Competencies

· Customer\-centric approach

· Active listening

· Conflict resolution

· Time management

· Adaptability and teamwork

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Work Location: In person